Clear terms.
Clear expectations.

These Terms of Service ("Terms") govern your use of the Stronghold Web Design website ("Website Terms") and the services we provide to clients who engage us, including website design and builds, website rebuilds, landing pages, Managed Website Hosting and related assistance ("Service Terms").

Where a provision applies only to engaged clients, this is made clear by its context.

We provide website design and builds, website rebuilds, landing pages and Managed Website Hosting. We may also assist with related matters such as domain, business email and third-party system setup or integration where agreed.

The particular services, deliverables, project scope, pricing and any ongoing requirements applicable to an engagement are agreed in writing before work begins (a "Quote").

Your use of this website is subject to the Website Terms contained in these Terms.

Submitting an enquiry does not, by itself, mean that you have engaged Stronghold Web Design or accepted the Service Terms.

If you engage Stronghold Web Design to provide services, the Service Terms apply together with your accepted Quote. You accept the Service Terms when you accept a Quote or otherwise confirm in writing that you wish us to commence the services described in it.

If you accept a Quote on behalf of a business or other entity, you warrant that you have authority to bind that business or entity.

You agree to provide information, content, access, approvals and feedback reasonably required for us to perform the agreed services.

You are responsible for ensuring that information you provide is accurate and that you have authority to provide any account access, content or materials supplied to us.

Project timeframes may be affected where required information, content, access, approvals or feedback are delayed. We will communicate with you where a client-side delay materially affects the agreed project schedule.

Project fees, payment stages and any ongoing service fees will be set out in your Quote. Unless otherwise stated, all amounts are in Australian dollars and include GST where applicable.

Third-party costs that are not expressly included in the Quote — including domain registration, business email and other third-party subscriptions or services — are payable separately by you to the relevant provider.

Where you use Stronghold's Managed Website Hosting, the applicable service level, fee and billing schedule will be identified before that service begins.

A deposit may be payable before work commences, as set out in your Quote.

If you cancel before work commences, your deposit will be refunded less any costs we have reasonably and necessarily incurred in connection with your project.

If you cancel after work has commenced, you remain responsible for fees reasonably attributable to work performed up to the date of cancellation, together with any non-recoverable third-party costs incurred for your project. Any amount paid in excess of those amounts will be refunded where applicable.

If the agreed work has been completed, any outstanding final payment remains due in accordance with the Quote.

You warrant that you own, or are appropriately licensed or authorised to use, all logos, images, text, trademarks and other content you supply to us for use in your project.

You indemnify us against any claim, loss or expense we reasonably incur arising from a third party's claim that content you supplied infringes their intellectual property or other rights.

You retain ownership of material you supply to us.

Upon full payment of all amounts due, you own the custom website design and original project-specific content created by Stronghold for you, except for any third-party materials, licensed assets, software, frameworks, reusable components, tools, techniques or pre-existing intellectual property incorporated into the project.

Third-party materials remain subject to their applicable licence terms.

Stronghold retains ownership of its pre-existing intellectual property and any generic frameworks, components, processes, techniques or know-how that are not unique to your business.

Unless you ask us otherwise in writing, you agree that we may display the completed project in our portfolio, case studies and marketing materials.

Your domain and business email accounts remain yours and, wherever practicable, should be registered and maintained in your name or under your control.

Where we assist with domain registration, business email or another third-party service, the relevant provider's terms, pricing, availability and infrastructure apply.

Unless expressly included in your Quote, third-party provider fees are separate from Stronghold's project and Managed Website Hosting fees.

Stronghold is not responsible for an outage, interruption, change, suspension or failure of an independently supplied third-party service that is outside our reasonable control.

Where Stronghold provides Managed Website Hosting, we provide the hosting and technical services included in your agreed service level.

The appropriate service level is based on what your website requires to operate and may change if the website's technical requirements materially change.

Unless expressly included in writing, Managed Website Hosting does not include design changes, content updates, new functionality, development work, involved troubleshooting or dedicated consultation time. These services may be separately quoted or arranged where required.

While we take reasonable steps to maintain the website environment and provide the agreed technical services, no hosting, cloud or internet-based service can be guaranteed to operate without interruption, outage, security incident or third-party infrastructure failure.

Either party may terminate Managed Website Hosting by giving the other at least 14 days' written notice. Email is sufficient.

Ending Managed Website Hosting does not change your ownership of the project-specific website work transferred to you under these Terms.

If you end Stronghold's Managed Website Hosting, we will provide a reasonable opportunity for you to arrange alternative hosting and will reasonably cooperate with the handover.

Where migration, export, reconfiguration or other handover work requires substantial professional time, that work may be separately quoted.

Any transfer or handover remains subject to the technical capabilities, restrictions and licence terms of the relevant third-party platforms, software or services.

Stronghold is not required to continue hosting the website indefinitely after the Managed Website Hosting ends.

Domain and business email ownership remains with you, subject to the terms of the relevant providers.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded, restricted or modified.

To the extent permitted by law, our liability for breach of a non-excludable guarantee is limited, at our option, to resupplying the services or paying the cost of having the services supplied again.

Subject to the paragraph above, and to the extent permitted by Australian law, our total liability for any claim arising from our services is limited to the amount you paid for the relevant service.

To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss caused by third-party services, provider outages or events outside our reasonable control.

We do not guarantee specific business outcomes arising from a website or our services, including search engine rankings, website traffic, enquiries, bookings, leads or sales.

Neither party is liable for any failure or delay in performance caused by circumstances beyond that party's reasonable control, including natural disaster, illness, widespread service interruption or failure of a third-party service or system, provided the affected party notifies the other as soon as reasonably practicable.

We may update these Terms from time to time.

The updated version will be published on this page with a revised "last updated" date.

Where a material change is relevant to an active engagement, we will provide reasonable notice.

Changes to these Terms do not retrospectively alter services already agreed under an accepted Quote unless you agree otherwise.

Entire agreement. These Terms, together with your accepted Quote, constitute the entire agreement between you and Stronghold Web Design in relation to the agreed services and supersede prior discussions or representations relating to that engagement.

Priority of documents. If there is any inconsistency between these Terms and an accepted Quote, the Quote prevails to the extent of that inconsistency.

Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

These Terms are governed by the laws of Victoria, Australia.

The parties submit to the jurisdiction of the courts of Victoria and courts entitled to hear appeals from those courts.

Questions about these Terms can be sent through our Contact page.