Your information,
handled with care.

This Privacy Policy explains how Stronghold Web Design ("we," "us," "our") collects, holds, uses and discloses personal information in connection with our website design, development, ongoing website services and related business activities.

We are committed to handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), and we comply with this standard as a matter of good practice regardless of whether we meet the turnover threshold for mandatory coverage.

We may collect your name, business name, email address, phone number, website and other online presence details, and any other information you choose to provide through our enquiry form or communications with us.

If you engage us to provide services, we may also collect information reasonably necessary to plan, deliver and support your project, including business content and information relating to systems or services that need to connect with your website.

We do not seek to collect sensitive information (such as health information) as defined under the Privacy Act 1988 (Cth), and ask that you not include it in any enquiry or communication with us.

Where practicable, you may deal with us anonymously or using a pseudonym — for example, for a general enquiry that does not require us to identify you.

We use the information you provide to respond to enquiries, deliver our services, communicate about your project, and improve our offerings.

We do not use your information for direct marketing unless you have separately consented, and any marketing communications will comply with the Spam Act 2003 (Cth), including providing a clear way to unsubscribe.

Personal information is stored securely using reputable cloud infrastructure.

We take reasonable steps to protect information from misuse, interference, loss and unauthorised access.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law, and take reasonable steps to destroy or de-identify it once it is no longer needed.

Our site may use basic analytics, such as Google Analytics, and cookies to understand visitor behaviour.

You can disable cookies in your browser settings.

Some analytics providers may process data outside Australia — see Overseas processing and disclosure below.

We do not sell personal information.

We may share information with service providers who help us deliver our services, for example domain registrars, email hosting providers, website and cloud infrastructure providers, database services and analytics providers, only to the extent required.

Some of the service providers we use may store or process information outside Australia. This may include providers involved in website hosting, cloud infrastructure, database services and analytics.

Where practicable, we will identify the countries in which overseas recipients are likely to be located.

Where personal information is disclosed to an overseas recipient, we take reasonable steps in accordance with applicable privacy requirements to ensure that the information is appropriately handled.

If we experience a data breach involving personal information that is likely to result in serious harm, we will take steps consistent with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner where required.

You may request access to, or correction of, the personal information we hold about you by contacting us using the details in the Contact us section below.

We will respond within a reasonable time and may need to verify your identity before providing access.

If you believe we have breached your privacy, please contact us using the details in the Contact us section below with details of your concern.

We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a new "last updated" date.

For privacy questions, access or correction requests, or complaints, please reach out through the enquiry form on our Contact page.